Hi, I’m Charles. A Designer of digital products and services.

Recent projects include:

  • Design Lead for the Cabinet Offices
    Covid-19 crisis response team. I Designed the dashboards and data visualisation tools to input and visualise vast amounts of data. This was used to brief the Prime Minister and Senior officials monitoring the UK’s COVID-19 situation.
  • Service Design Lead identifying opportunities, defining and designing tools for customers as part of B&Q’s Digital transformation.
  • UX Lead defining the mobile experience for HSBC.

Previously I worked clientside at Nokia / Microsoft which gave me exposure to exceptional research and development processes to deliver experiences to a global audience.

This equipped me with the skills to evaluate problems and provide total design solutions in cross-functional teams working with Product Owners, User Researchers, Strategists, Software Developers, Industrial and Visual Designers.

UX Methods

  • User research
  • Customer journey mapping
  • Service design
  • Product strategy
  • Ideation workshops
  • Google Sprints
  • Presenting solutions
  • Stakeholder engagement
  • Jobs to be done methodologies
  • Agile Workflows
  • UX/UI Design
  • Prototyping
  • User testing
  • Feature prioritisation
  • Building teams and capabilities